Customer Support

Step 1- Select those who will receive this email. Here, you will select which group of subscribers you would like to send an e-mail. You can choose multiple interests to send to or e-mail to everyone by leaving all of the interests unmarked (If there is nothing displayed, you have not created any interests). Clicking 'Next' will e-mail to all your subscribers.

Step 2- Composing Options. You are given two options:
a) I'll write the email myself lets you use the EZ-MailList system to compose your message.
b) I wish to upload a file allows you to upload a text or HTML file for the main body of your message.
You will also be told the number of emails that you will be sending.

Step 3a- Write Email Message. Here is where you will compose the message for the selected subscribers. First, enter the Message Subject, Sender Name and Return Address. Note: the return email address must use one of the domain names assigned to the account. The drop down list includes as domains assigned to the account. By leaving Sender Name, the system will automatically bring up your company name and e-mail address that you have set in 'Edit Member Profile'. Now, choose the type of message you would like to send, HTML or Plain Text, and compose your letter. Once you are finished, click 'Send'. You will be given an opportunity to preview your message before it is sent to your customers. This is especially useful if you have HTML and you want to see if it looks correct. Proceed now to Step 4.

Step 3b- Upload Email Message. You can upload a text or HTML file from you computer to send to your subscribers. These files can be any text or HTML document. Click on Browse and search for the file you wish to upload. Open the File and click 'Upload'. You will now be sent to the Write Email Message page. Your HTML or text should already be inserted in. You can now enter in the other fields: Subject, Sender Name and Return Address. By leaving Sender Name and Return Address blank, they will automatically bring up your company name and e-mail address that you have set in 'Edit Member Profile'. Now, choose the type of message you would like to send, HTML or Plain Text. Once you are finished, click 'Send'. You will be given an opportunity to preview your message before it is sent to your customers. This is especially useful if you have HTML and you want to see if it looks correct. Proceed now to Step 4.

Step 4- Sending Test Email. By clicking on 'Send' in the previous step, you have sent a "Test Email" to the email address you specified in your Return Address field. If you did not specify a return address, it will be sent to your address that you set in 'Edit Member Profile'. In either case, this page will tell you where the test e-mail was sent. Without closing this browser window, go to the e-mail inbox where this message was sent and view the test e-mail. If it is the way you would like it to look*, go back to the EZ-Maillist window that you left open and click 'Send'. Your message will now be sent to all of your selected subscribers. If you want to make a couple of changes before you send the e-mail to your subscribers, go back to the EZ-Maillist window that was left open and click 'Redo'. You can now make any necessary changes to make it look the way you want it. Continue to re-send your test e-mail and make your changes until you feel it is the way you want it to look. Once it is the way you would like it, click 'Send'.

Step 5- Send Email. After you click 'Send', your message will be sent to your subscribers. To be sure that you do not send it until you are ready, we've given you one more chance to stop your mail from being sent to all of your subscribers. This page will display this message: "You are about to send x emails. If you do not want to send these emails, you have 10 seconds to click on the stop button at the top of your browser." This message is to ensure that you do not make a mistake by sending an unfinished e-mail message to everybody in your Maillist. If you would like it to send, just wait for 10 seconds and you will see your message being sent to the subscribers that you designated.

*You will not be able to view an HTML-formatted message using the EZ-Online Mail program. To be able to view the message, you can either download the message to Outlook Express to view the HTML, or you can send the first test mail to another HTML encoding mail address (Hotmail or Yahoo work great).