Ryan alaskalink2@aol.com |
08-11-2001 12:59 AM |
| What happened to our support on Saturday? We NEED those longer hours on Saturday....please bring them back. |
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Customer Support support@eznettools.net |
9-5-2001 3:01 PM |
Our hours are 8 am until 8 Pm Monday through Friday and 8 am until Noon on Saturdays. The hours for Saturday have not changed.
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Kelley Lauderdale lauderdk@earthlink.net |
10-3-2003 6:13 PM |
| I agree those of us who have full time jobs can't always call for support help during the work day. I depened upon the Saturday help. I am up a creek without it. That was part of the package when we purchased it that the support was great What happened???? |
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Lance Lance@macegroup.net |
10-7-2003 10:31 AM |
Please change or update your support hours... Thanks :)
http://support.eznettools.net/Resources/support.html#phon |
Butch pledgks@yahoo.com |
10-7-2003 5:28 PM |
| Please reinstate the Saturday customer support hours or add some later during the week. I have an additional full time job and I can't call for help during the day |
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Stephen Hicks stephen@rainbowinternetservices.com |
10-9-2003 11:10 PM |
| Longer support hours would be nice but have you seen the latest change in Priority Support. It dropped from a $60 minimum to a $10 minimum, this will do in a pinch. Many times I have wanted to talk to support when they were gone for the weekend. It was tough for me, I had to use my brain and be creative, but I solved 8 out of 10 situations without them. |
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Support support@eznettools.net |
10-10-2003 4:18 PM |
Our hours are M-F 8-5 MST.
24 hour priority support is only $10 minimum per call. |
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Keith ken@waycooltechnical.com |
10-11-2003 3:57 PM |
| I have found that e-mail support works real well and they're very responsive. More so than this bulletin board. I usually get a response the same day, depending on what time I send it, or at the most the next business day. |
keith tbwtbg@earthlink.net |
5-8-2006 11:08 PM |
For Dealers: I have asked marketing several times why dealers are not afforded Priority Support at no charge. I was wondering if any other dealers felt the same way.
Please e-mail me at:
tbwtbg@earthlink.net
I hope that if enough dealers agree, maybe we can lobby for this change.
Thanks,
Keith |
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