Customer Support Quality Survey

Agent Quality Survey

Please take a few moments to fill out this quality survey. Each agent in the Customer Support department has the duty to not only resolve your issue and/or concern as quickly as possible, but to do so in the most pleasing manner possible. We'd appreciate your feedback on any type of contact that you had with a Customer Support agent, whether it be by phone, e-mail, or online chat. This survey will be sent directly to the Customer Support Supervisor and the Vice President of EZ-NetTools.

If you wish to contact me directly, please send your concerns to president@icserv.net

Agent Quality Survey

Filter Type:

How long was your wait time?

No wait time under 1 minute 1-3 minutes over 3 minutes

Comments:

Which agent did you correspond with?

Anthony Sean Other

Comments:

Was the issue/question resolved on the first call?

Yes No

Comments:

Please include any additional comments you may have.

Comments:

We appreciate your comments and value them very highly. We ask that you submit your information to us, so we may be able to contact you regarding your support experience. If you choose not to, please type anonymous for your name. Thank you once again for your time.

Name:

UserID:

E-mail:

Phone:

Customer Support

Call Us: 800-627-4780